Privacy policy.

Effective Date: October 2025

Your trust is sacred. Learn how Ouranon protects your personal, health, and birth data with complete confidentiality and care.

Welcome to Ouranon. Your trust, dignity, and privacy are sacred. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.ouranon.com) or use our services.

Ouranon is the practice of Sarah Louise HP, offering naturopathy, Traditional Chinese Medicine, herbal medicine, energy healing, and astrology-informed consultations.

If you have any questions or concerns about this policy, please contact us at:
📧 Email: sarahlmconte@gmail.com
📬 Address: Ouranon, PO Box 84, Macedon 3440, Macedon Ranges, VIC

Information We Collect

We may collect the following information to provide you with the best care possible:

  • Your name, email, phone number, and address

  • Date of birth (for astrological or holistic assessment)

  • Health history, current symptoms, medications, and lifestyle information

  • Notes from consultations and treatment records

  • Payment details (processed securely via third-party providers)

Use of Information

Your information is used solely to:

  • Deliver and personalise consultations and treatment plans

  • Manage bookings and communicate about your sessions

  • Comply with legal and professional record-keeping requirements

Confidentiality & Data Protection

Your privacy is sacred. All personal, health, and birth data shared through Ouranon is held in complete confidence. Information is collected only to provide tailored care and is never sold or shared without consent.

We follow the Australian Privacy Principles (APPs) and maintain encrypted, secure systems for all record keeping.

Third-Party Services

Payments, email bookings, and analytics may be processed through trusted third parties (such as Cliniko or Squarespace). These providers adhere to strict data protection standards.

Your Rights

You may request access to your information or ask for corrections at any time by contacting us at the email above.

Policy Updates

This policy may be updated to reflect changes in practice or legal requirements. Updates will be posted on this page with a revised effective date.